Date February 2017 / edition 2
"Provide a personalized, efficient and quality service"
On Behalf of the strategy:
Identify and satisfy the needs and expectations of the interested parties.
Be aware to the risks, opportunities and changes that occur in the context of the business, adapting to the needs of the market.
Ensure that our policy "mission, vision and values" are known and applied effectively by all our human capital.
Establish annual improvement objectives and keep track through our quality indicators.
Regarding external and internal customers:
Serve our customers with the greatest cordiality and efficiency, continuously improving our quality standards.
Guarantee our customers the comfort and safety of our facilities.
Analyze the quality of the service we provide our clients by constantly adapting to the different types of clients, nationalities and period throughout the season.
Encourage cooperation and mutual respect, involving employees in achieving the objectives.
Provide the necessary means to provide ongoing training, training our human capital at all levels.
Regarding suppliers, society and the environment:
Encourage suppliers to adapt to the quality criteria established by our organization, considering in their service the life cycle of the products.
Ensure a balanced sustainable development minimizing the possible negative effects on the environment, considering the life cycle of the materials with which we can work.
Comply with current legislation, identifying and controlling the impact we cause.
Reuse, reduce and recycle the generated waste as much as possible.