Merely accessing the website does not in any way imply the existence of a commercial relationship between the user and CIA HOTELERA SANT JORDI, S.A.
I. INFORMATION SOCIETY SERVICES LAW (LSSI)
For the purposes of the provisions of Art. 10 of Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services, users are informed that the owner of this website is the company CIA HOTELERA SANT JORDI, S.A. (hereinafter, HOTELERA SAN JORDI), whose registered office is in Gremi Cirujanos y Barberos, no 25, bloque B, 3er piso, 07009 Palma de Mallorca, Balearic Islands, Spain, and with Tax ID (C.I.F.) no. A07015597, registered in the mercantile registry of Palma de Mallorca in tome 484, book 406, folio 2, section 3, sheet PM6850, entry 15.
In addition to the registered office, users are given the following e-mail address and the following telephone number, where they can address their requests, questions or complaints:
Contact form of the website
Customer service : Tel. + 34 971 711 746 Fax: (+34) 971 720 176
II. CONDITIONS OF USE
On its website, HOTELERA SAN JORDI offers information relating to the type of activities, products and services it performs. This website offers information about the hotels of the UNIVERSAL HOTELS brand, operated directly by HOTELERA SAN JORDI or by other commercial companies. By accessing and using this website, you agree to be bound by the conditions set forth below, so we recommend that you carefully read this section before starting. HOTELERA SAN JORDI reserves the right to change, modify, add or delete part of these conditions and make changes to the products and programmes contained on this website at any time and without prior notice..
2. Limitations of use
It is forbidden to modify, copy, distribute, transfer, reproduce, publish, commercialise, sell or carry out any other activity with the content of these websites, not even cite the sources, without the written consent of HOTELERA SAN JORDI. Travel Agents and Tour Operators with an official, legally authorised licence who ask for the permission of HOTELERA SAN JORDI are exempt from that mentioned above, provided that they have obtained the written and express consent of HOTELERA SAN JORDI. In no way are you authorised to create or design, for yourself or for third parties, any website whose domain identifies with any of the brands registered by HOTELERA SAN JORDI, including the names of the hotels.
3. Exclusion of liability
HOTELERA SAN JORDI is not responsible for any damages and losses deriving from the access, use or misuse of the website’s content. All information provided through this website is provided “as is” with no express or implicit guarantees of any type; therefore, HOTELERA SAN JORDI is not liable for any guarantee regarding this information. Some jurisdictions do not allow the exclusion of implicit guarantees, so there is a possibility that the indicated exclusion does not apply to you. This website is used at your own risk. Therefore, neither HOTELERA SAN JORDI, nor its representatives or agents will be liable for any loss or damage, direct or indirect, special or causal, of any kind that is connected to or results from using this website or any information of HOTELERA SAN JORDI. You hereby waive any claim against HOTELERA SAN JORDI that results from using this website or from any information available on this website of HOTELERA SAN JORDI. Liability for content: HOTELERA SAN JORDI is not liable for any possible discrepancies that may arise between the version of its printed documents and the electronic versions thereof published on its websites. The documents and photographs published on this website could include technical inconsistencies or typographical errors. The information is subject to regular changes. HOTELERA SAN JORDI may make improvements or changes to the products or programmes described herein at any time. HOTELERA SAN JORDI is not liable for the accuracy of the information that is not of its own elaboration and is indicated as being from another source; therefore, it assumes no liability for any hypothetical damages that may arise from using this information.
Copyright and information on Industrial and Intellectual Property Rights. All content on this site, such as text, graphs, logos, icons, images, data collections and software is the exclusive property of HOTELERA SAN JORDI and everything is protected by the international copyright laws. HOTELERA SAN JORDI reserves the use of civil and/or criminal legal actions against any natural or legal persons and their representatives who violate the provisions of these legal conditions of use, especially that regarding copyrights. This website is not intended for the distribution, use or access of persons from jurisdictions who, from merely accessing this page, would cause HOTELERA SAN JORDI to violate any law or regulation in the jurisdictions.
HOTELERA SAN JORDI does not assume any liability for the information contained on third-party websites that can be accessed through links or search engines from the websites of HOTELERA SAN JORDI. The presence of links on the website of HOTELERA SAN JORDI is merely for informational purposes and in no case does it imply a suggestion, invitation or recommendation about them.
6. Forbidden or illegitimate use
As a condition of using this page, you ensure HOTELERA SAN JORDI that you will not use the website for purposes that are illegal or forbidden by these conditions.
7. Other conditions
By using this website, there is no agreement, contract, commitment, work relationship, company or agency between HOTELERA SAN JORDI Mallorca and the user. Any right that is not expressly assigned to you is expressly reserved to HOTELERA SAN JORDI. The on-line bookings made on this website that will be regulated in the General Contracting Conditions and the processes that must be followed to sign the contract are excluded.
8. Nullity of the clauses.
In the event that a clause of these conditions of use is declared null and void, it will only affect this provision or the part that has been declared as such, and the general conditions of all others that include this provision, or the affected part thereof, will remain valid.
Access to this website and its use implies that you accept all of these conditions of use.
10. Governing law and jurisdiction
Without prejudice to the rights granted to consumers by Royal Legislative Decree 1/2007, of 16 November, this website will be governed by the Spanish Law, excluding its conflict of law rules and any dispute that may arise from its use or the services linked thereto, which shall be subject to the jurisdiction of the competent Courts and Tribunals based where CIA HOTELERA SANT JORDI, S.A. operates, and users must expressly waive their own jurisdiction, if any.
The European Commission provides an on-line dispute settlement platform aimed at consumers, who can access it through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Version 1.0 - May 2018
The company has the right to modify unilaterally, anytime, and without previous notice these conditions. In that case, the new modifications will be published and announced in advance as much as possible. In any case, they have to change the web and its configuration unilaterally, anytime, and without previous notice.
This Legal notice is only valid for the website and its contents owned by the company, and are not applicable to third parties’ hyperlinks or websites accessible through the webpage. The company is not responsible for the content of any of the linked webpages, nor for any link included within a webpage accessible through the company’s website.
The content of this webpage is exclusively owned by the company, and, for expository purposes, not limitative, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and any other element that appears in the webpage. Likewise, any trade name, brands or distinctive signatures of any sort contained in the website are protected by the intellectual and industrial property law. It is the company who has the rights to exert their exploitation rights of such intellectual property, in any deemed way, and, especially, the rights of reproduction, distribution, and public communication. User is expressly forbidden from using without explicit consent any intellectual or industrial property from the website, not even partially, and/or their contents.
The company has the right to pursue legal action against any user that reproduces, distributes, commercializes, transforms, and, in general, any other sort of exploitation in any way, of all or part of the website contents that constitutes an infraction of their Intellectual and Industrial property rights.
For these general conditions and terms, and for any required communication between the company and the user, the latter will contact the company sending an e-mail to firstname.lastname@example.org. The communications of the company to the user will be done with the data given by the latter in the process of registration in the webpage www.universalhotels.es. The user expressly accepts the company’s e-mails as a valid procedure to communicate with them as long as is a communication regarding the webpage use and/or the provision of services offered there.
The following terms are governed by the Spanish legislation, which will be applicable in anything not stated in this contract as a way of interpretation, validity, and execution. Both parts renounce expressly to any other jurisdiction and submit expressly to the Juries and Tribunals of to solve any controversy that may happen in the interpretation or execution of these contractual conditions.
Conditions of Reservation
El presente documento tiene por finalidad informarle acerca de las condiciones generales aplicables a la tramitación de reservas mediante la Web UNIVERSAL HOTELS (en adelante “la Web”).
En la Web hallará información acerca de la disponibilidad de habitaciones, tarifas y servicios ofertados por los hoteles de la cadena Universal Hotels. Las reservas que se tramitan a través de la Web se formalizan directamente entre el usuario y la sociedad explotadora del hotel elegido por este, siendo CIA HOTELERA SANT JORDI, S.A., en su condición de administradora de la central de reserva on-line, ajena a la relación jurídica que se establezca entre ambos a consecuencia de dicho proceso.
La tramitación de reservas, supone la aceptación plena e incondicional de la nota legal, de la política de privacidad y de las presentes condiciones generales en su última versión. Por ello, aconsejamos que proceda a la lectura de estas condiciones, antes de formalizar su reserva, cada vez que acceda a nuestra página web ya que la Web se reserva el derecho de cambiar, modificar, añadir o eliminar en cualquier momento parte de estas condiciones.
Las presentes condiciones generales están sujetas a lo dispuesto en la Ley 7/1998, de 13 de abril sobre Condiciones Generales de Contratación, el Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y usuarios y otras leyes complementarias, la Ley 34/2002, de 11 de Julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico, así como toda la normativa turística que resulte de aplicación y, subsidiariamente, el Código Civil y el Código de Comercio.
La formalización de reservas a través de la Web están sujetas a las siguientes cláusulas:
1. Manifestaciones: El usuario manifiesta:
a) Ser mayor de edad y disponer de plena capacidad para formalizar la reserva, manifestando que entiende y comprende la totalidad de las condiciones que se encuentran en la Web.
b) Que los datos suministrados cuando formaliza la reserva son verdaderos, completos y concisos.
c) Que confirma la reserva solicitada y especialmente las fechas indicadas, el número de habitaciones, de personas, alojamiento y el régimen escogidos.
2. Acceso a la Web: El acceso a esta página Web es responsabilidad del usuario.
3. Contratación de productos y servicios a través de la Web:
3.1. En la reserva se incluyen los servicios detallados según condiciones de reserva estipuladas en la página desde la que se solicita o formaliza dicha reserva.
3.2. Los proveedores de alojamiento, cada uno dentro del ámbito de sus respectivas obligaciones, serán responsables frente al usuario del cumplimiento de las obligaciones derivadas de la normativa en vigor y de los términos y condiciones de venta de cada uno de los productos y servicios que se contraten. El usuario acepta que CIA HOTELERA SANT JORDI, S.A. no asume obligación ni responsabilidad alguna respecto de aquellos servicios que no preste directamente y en particular respecto a la falta de veracidad, al carácter incompleto, a la falta de actualización y/o a la imprecisión de los datos o informaciones sobre ofertas, productos o servicios, precios, características y cualesquiera otros datos e informaciones relevantes acerca de los productos y servicios ofrecidos a través de la Web por los proveedores de alojamientos.
3.3. Las presentes condiciones generales deberán ser aceptadas por usted antes de formalizar la reserva. El contrato podrá validamente formalizarse en cualquiera de los idiomas disponibles en la Web.
4. El proceso de formalización de reserva en la Web se desarrolla en 4 pasos:
1. Disponibilidad: Busqueda de fechas, número de personas y habitaciones.
2. Elección régimen y tipo de habitación, tarifa
3. Recapitulación de la reserva, recogida de los datos del cliente y, en su caso, pago mediante TPV virtual.
4. Confirmación de la reserva
Una vez realizada la reserva se procederá al archivo de los emails y logs generados por la operación. El cliente recibirá el detalle de su reserva por e-mail, junto con un número que la identificará (localizador).
5. Precio y pago:
5.1. Las condiciones, precio y pago de la estancia proyectada son los que se determinan expresamente en las condiciones de la tarifa incluidas en la página en la que usted realiza la reserva.
5.2. Las promociones y ofertas sólo serán válidas durante el tiempo que permanezcan accesibles a los destinatarios del servicio.
5.3. Los precios que se indican en la Web son Precios Venta al Público, IVA incluido. La transacción se efectuará en EUROS, sea cual sea el origen del cliente.
6. Cancelaciones/modificaciones de las reservas y no presentación:
6.1 En función de las condiciones aplicables según la tarifa seleccionada por el cliente.
6.2. Todos los cargos que se apliquen se realizarán sobre la tarjeta bancaria que haya facilitado en su reserva. Usted consiente expresamente la realización de dichos cargos para atender a las posibles penalizaciones ante cancelaciones o no presentaciones aplicables.
7. Notificaciones: Todas las notificaciones, requerimientos, peticiones y otras comunicaciones que hayan de efectuarse por las partes en relación con las presentes condiciones generales, deberán realizarse vía e-mail o mediante el formulario de contacto disponible en la web.
8. Nulidad de las cláusulas: Si una o varias de las cláusulas incluidas en estas condiciones generales, fuese declarada total o parcialmente nula o ineficaz, ésta afectará sólo a dicha disposición o a aquella parte que haya sido así declarada, subsistiendo las condiciones generales en todo lo demás, teniéndose tal disposición, o la parte de la misma afectada, por no puesta.
9. Aceptación: La solicitud y la formalización de la reserva implican necesariamente que todas y cada una de las presentes condiciones generales, consideradas como parte integrante de la reserva y completada con las condiciones de la tarifa y la legislación específica aplicable, son expresamente aceptadas por usted.
10. Ley aplicable y fuero competente: El presente contrato, se regirá por la ley española y para cualquier controversia que pudiera surgir con respecto a su validez, ejecución, cumplimiento o resolución, total o parcial, las partes, con expresa renuncia a su fuero propio si lo tuvieran, se someten expresamente a la jurisdicción y competencia de los Juzgados y Tribunales de Palma de Mallorca (España).
Versión 1.0 – mayo 2018
The seller of the hired services by the user is CIA. HOTELERA SANT JORDI, S.A., a hotel company that provides services of room reservation.
www.universalhotels.es is registered under the name of CIA. HOTELERA SANT JORDI, S.A.. The commercial brand is correctly registered under the name of the Company.
- These conditions have as their main aim to state the conditions that apply when selling and hiring products in www.universalhotels.es. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.
- The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
- Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
- The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.
The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:
Offers are correctly shown and identified indicating the Price before the offer and during the offer.
All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.
Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.
Hiring the services of room reservations will be done through the specific selection of the product/s through the selection elements that the webpage has installed. Once selected and verified the application for reservation/hiring, the conditions will be completely accepted by you, without reserves, as stated in the company’s website, before acquiring such products.
Once accepted, the user acquires the condition of Client of the company/entity.
Any product or service offered by the company afterwards will be subject to a new hiring/acquiring procedure.
Clients are advised to read with caution these conditions and print them on paper or save them electronically.
Last update: May 2018
Please read it carefully. In it you will find important information about the processing of your personal data and the rights recognised by the current regulations on the matter.
You declare that the data you provide us, now or in the future, is correct and truthful and you agree to inform us of any changes to it. If you provide personal data from third parties, you agree to obtain the prior consent of those affected and inform them about the content of this policy..
Generally, the fields of our forms that are indicated as mandatory must be completed in order to process your requests.
1. Who is responsible for the processing of your data?
The party responsible for processing the personal data collected is:
Party responsible: CIA. HOTELERA SANT JORDI, S.A.
Postal address: Gremio de Cirujanos i Barberos, 25, Bloque B, 3er piso Pol. Son Rossinyol – 07009 Palma de Mallorca.
Tax ID Number (CIF): A07015597
Telephone: +34 971 711 746
E-mail address: email@example.com
If you make a booking at any of our hotels, the party responsible for processing the data relating thereto will be the hotel’s operating company, which you can contact using the same addresses indicated for CIA. HOTELERA SAN JORDI S.A. The identification details of the hotel’s operating company will be provided to you during the booking process.
2. Why will we process your data? The data of visitors to the website will be processed to manage their browsing, address their requests and queries, the administration and management of the website and compliance with our legal obligations. This data will also be processed for analytical purposes and to improve the quality of our services.
Booking details will be processed in order to manage them.
If you consent, your data will be processed in order to send commercial communications regarding UNIVERSAL HOTELS to your e-mail address.
3. For how long will we keep your data? We generally preserve your data during the validity of the relationship you maintain with us and, in any case, during the periods set forth in the applicable legal provisions, for example in accounting and fiscal matters, and for the time needed to address any possible liabilities deriving from the processing. We will delete your data when it has ceased to be necessary or relevant for the purposes for which it was collected. Access logs to restricted areas of the website will be deleted a month after their creation. Information related to browsing will be deleted once the web connection has ended and statistics have been created. The data processed for commercial purposes will remain in force until you request its deletion.
4. To whom may we communicate your data? Your data will only be communicated to third parties if legally obliged to do so, with your consent or when your request involves this communication. In this regard, we inform you that, in order to correctly process your bookings, the data provided will be communicated to the companies whose services are included in the contracted service.
5. Legal basis of the processing. The legal basis for the processing of your personal data is to manage the legal relationship with users of the website and the customers who book any of our hotels through it, as well as to comply with legal obligations, especially the applicable accounting, tax and tourist regulations.
Management of the website’s security is based on the existence of a legitimate interest. The creation of statistics, carrying out of quality controls, the commercial monitoring of your requests and the shipment of commercial communications are all based on our legitimate interest for internal administrative purposes, as well as on assessing and promoting our services.
The referral of commercial communications through electronic means is based on the consent of the interested parties.
6. What are your rights? You have a right to obtain confirmation of whether or not we are processing your personal data and, in such a case, access thereto. You can also ask for your data to be rectified when it is inaccurate or complete any data that is incomplete, as well as request for it to be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain cases, you may request a restriction over the processing of your data. In this case, we will only process the affected data to draw up, exercise or defend claims or with a view to protect the rights of other people. Under certain conditions, and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will cease processing your data unless there are legitimate compelling reasons that prevail over your interests or rights and freedoms, or to draw up, exercise or defend claims. Moreover, and under certain conditions, you can request the portability of your data to be transferred to another data controller.
You can revoke your consent that you had provided for certain purposes without this affecting the legality of the processing based on the consent given prior to its withdrawal, and file a claim before the Spanish Data Protection Agency.
To request your withdrawal from any processing for commercial purposes, you can send an e-mail to the following e-mail address: firstname.lastname@example.org
In order to exercise your rights, you must send us an application, along with a copy of your national identification document or another valid document that identifies you, by post or e-mail, to the addresses indicated in the section entitled “Who is responsible for the processing of your data?”.
You can obtain more information about your rights and how to exercise them on the Spanish Data Protection Agency’s website on http://www.agpd.es.
AIM: in CIA. HOTELERA SANT JORDI, S.A. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.
LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services there is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased.
RECIPIENTS: we will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.
RIGHTS: Any person has the right to have confirmed whether in CIA. HOTELERA SANT JORDI, S.A. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES; SOURCE: THE SOLICITOR.
1.2. The client expressly accepts that any data obtained while using the website, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relationship, may be included in an automated personal data file of the type described in section 1.1. During the process of data collection and on all pages of this website where personal data is asked for, the client will be informed with the help of a hyperlink or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every client that decides to register on the website of our company will be asked for those data that are necessary to fulfil the purposes of this company, which are service providing and/or selling of offered products in the website.
1.3. With respect to the data collected in the manner provided in the preceding paragraph, the client may exercise his rights according to the articles 15-21 of the Ruleset (UE) 2016/679, and in particular their right to access, rectify, cancel and object to such data, as well as treatment limitation data portability and automatized individual decisions. Likewise, he may withdraw his consent for the transfer of the collected data or the treatment of these data for any of the uses described above. Any client may exercise his rights referred to in the previous paragraph with the help of a cancellation request form that has to be requested from us by e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: company: CIA. HOTELERA SANT JORDI, S.A. with corporate address in Gremi de Cirurgians i Barbers, 25, Bloque B, 3er piso Pol. Son Rossinyol (07009 ), Palma de Mallorca, Palma de Mallorca, attaching, in any case, the client’s ID card photocopy.
1.4. Automatized treatment with which your data will be collected as a consequence of queries, using, hiring or buying any product, as well as of any transaction or operation done in this webpage has as a main end the management of the contractual relationship with the owner of this website.
1.5. You authorize the reception of promotional information about our services and products. Your personal data will be used for the sole purpose of sending the promotional information by traditional or electronic means. In the case of the electronic e-mail addresses or the website contact form, the data that you provide to us per e-mail or through the form will be used exclusively to respond to the queries that you convey to us by these means. We will apply what is stated in articles 22.1 and 22.2 of Law 34/2002, of July 11th, of information society services and e-commerce that is modified by article 4 of the royal decree 13/2012 regarding the usage and treatment of personal data in terms of advertising.
1.6. The entity guarantees the confidentiality of the personal data. Notwithstanding this, the entity will submit to the competent public authorities any personal data or other information in its possession or accessible through its systems which may be required in compliance with legal provisions and regulations applicable to the case. Even after the relationship established through the website has terminated, personal data may be kept in the files owned by CIA. HOTELERA SANT JORDI, S.A. exclusively for the purposes indicated above and, in any case, within the legally established time limits for putting the collected personal data at the disposal of the administrative or judicial authorities.