date February 2017 / edition 2
"Provide a personalized, efficient and quality service"
On Behalf of the strategy:
· Identify and satisfy the needs and expectations of the interested parties.
· Be aware to the risks, opportunities and changes that occur in the context of the business, adapting to the needs of the market.
· Ensure that our policy "mission, vision and values" are known and applied effectively by all our human capital.
· Establish annual improvement objectives and keep track through our quality indicators.
Regarding external and internal customers:
· Serve our customers with the greatest cordiality and efficiency, continuously improving our quality standards.
· Guarantee our customers the comfort and safety of our facilities.
· Analyze the quality of the service we provide our clients by constantly adapting to the different types of clients, nationalities and period throughout the season.
· Encourage cooperation and mutual respect, involving employees in achieving the objectives.
· Provide the necessary means to provide ongoing training, training our human capital at all levels.
Regarding suppliers, society and the environment:
· Encourage suppliers to adapt to the quality criteria established by our organization, considering in their service the life cycle of the products.
· Ensure a balanced sustainable development minimizing the possible negative effects on the environment, considering the life cycle of the materials with which we can work.
· Comply with current legislation, identifying and controlling the impact we cause.
· Reuse, reduce and recycle the generated waste as much as possible.